--- title: "FAQ: AI Phone Answering for Trades | Ring First" description: "Straight answers about Ring First's AI phone agent: callback speed, cost, contracts, call forwarding, and whether callers know it's AI." url: https://ring-first.com/faq/ --- # Questions, handled. The questions owners ask us most. Anything else, ask the agent when it calls you, or email [info@ring-first.com](mailto:info@ring-first.com). ## What is Ring First? Ring First sets up and runs an AI phone agent for trade businesses like plumbers, electricians, HVAC and roofers. When you can't pick up, it answers, calls new leads back in under 60 seconds, qualifies the job, books it on your calendar, and texts you the details. We do the setup for you. ## How fast does the AI phone agent call leads back? In under 60 seconds, 24 hours a day, 7 days a week. That goes for missed calls, web form leads, and "call me" requests. ## Do callers know they are talking to an AI? Yes. On every call the agent says it's an AI assistant for your business and that the call is recorded. It sounds natural, but it doesn't pretend to be a person. ## Do I need a new phone number? No. You forward your business line to the agent when you can't answer, or give it its own number. Your customers keep calling the number they already have. ## How much does it cost? Starter is $800 setup, then $150/mo. Flagship is $1,500 setup, then $300/mo. Bundle is $3,000 setup, then $500/mo. Ultimate, which adds a new website, SEO and AEO, setup for AI agents, and custom builds, is $35,000 setup, then $1,500/mo. Prices are in US dollars, plus applicable taxes. Extra agent minutes are 40¢ each. Businesses in Canada pay in Canadian dollars: Starter $1,100 setup, then $200/mo; Flagship $2,000 setup, then $400/mo; Bundle $4,100 setup, then $700/mo; Ultimate $48,000 setup, then $2,000/mo; extra minutes 55¢ each. ## What does the monthly fee pay for? Your agent's phone minutes, hosting, and updates whenever your business changes, like new services, prices or hours. Each package includes a set number of minutes a month, and the agent keeps answering if you go over. ## Is there a contract? There's a 3-month minimum from the day your agent goes live, then it's month to month. To cancel, send us an email. ## How does payment work? For Starter, Flagship and Bundle you pay half the setup fee as a deposit, and the other half when your agent goes live. Ultimate takes a $1,000 deposit online ($1,400 in Canada), with the rest of setup due at go-live. The monthly fee starts on your go-live date, not before. Payments go through Stripe. ## Will the agent quote prices to my customers? Only the price ranges you give us, and it tells callers you confirm the final price. It books jobs into the open times on your calendar. ## Do I have to learn any software? No. New leads, booked jobs and call summaries come to you as plain text messages. Need a change, like new hours or a new service? Text us and we'll handle it. ## Which businesses is it for? Trade and home service businesses in the United States and Canada: plumbing, electrical, hvac, roofing, landscaping, general contracting, cleaning, and similar. ## Where do you offer the service? Anywhere in the United States and Canada. We set everything up remotely, so it doesn't matter which city or province or state you work in. We plan to expand to more countries. If you're outside the US and Canada, email us and we'll tell you when we reach you. ## Can I try it before I buy? Yes. Fill in the form on our site and the AI phone agent calls you back in under 60 seconds, the same way it would call your customers. There's no obligation. ## What happens to my customers' information? We use call recordings, summaries and caller details only to run and improve your service. We don't sell it. After you cancel, ask and we'll delete your data within 30 days, except what we have to keep for tax and accounting. ## Ready to hear it? See the [full package details](https://ring-first.com/pricing/), or [get a 60-second callback](https://ring-first.com/#consult) from the agent. --- Contact: info@ring-first.com