--- title: "Terms of service | Ring First" description: "The terms for Ring First's services: payment, minimums, minutes, the AI agent and your data." url: https://ring-first.com/terms/ --- Last updated October 29, 2026 # Terms of service The plain version of what you're signing up for. If something here doesn't match what we told you on the call, email [hello@ring-first.com](mailto:hello@ring-first.com) before you pay. ## 1. Who this covers These terms are between Ring First ("we", "us") and the business paying for our services ("you"). Paying the deposit on your payment link means you accept them. ## 2. What you're buying The package on your payment link, as described on ring-first.com and in the welcome message we send with the link. Anything custom has to be agreed in writing (email is fine) before we build it. ## 3. Payment - Prices are in Canadian dollars. Applicable taxes are added on top. - The setup fee is paid in two halves: 50% as a deposit when you accept, and 50% when your service goes live. - The monthly fee starts on your go-live date, not the day you pay the deposit, and is charged automatically each month after that. - Payments are handled by Stripe. We never see or store your card number. - If a monthly payment fails and isn't fixed within 14 days, we can pause your service until it is. ## 4. Minimum term and cancelling - There's a 3-month minimum, counted from your go-live date. After that it's month to month. - To cancel, email us. Cancelling stops the next charge; the current month isn't refunded. - If you cancel inside the 3-month minimum, the remaining months of the minimum are still owed. - When service ends, remove the call forwarding to your agent number. We'll help if you ask. ## 5. Deposit refunds If you cancel before your setup call, we refund the deposit in full. Once setup work has started, the deposit is not refundable. ## 6. Agent minutes - Each package with the AI phone agent includes a set number of agent minutes per calendar month, shown on your payment link. Inbound and outbound calls both count, rounded up to the whole minute. - The agent never stops answering when you hit the limit. Minutes over the allowance are billed at the per-minute rate for your package. - We text you when you reach 80% and 100% of your allowance in a month. - Unused minutes don't roll over. ## 7. What we need from you - Accurate information about your services, prices, hours and service area. The agent only quotes prices and books jobs from what you give us, so keep it current and tell us when it changes. - Access to your Google calendar, and your Google Business listing if your package includes it. You grant this through Google's own sign-in screen. You can revoke it any time in your Google account, but the agent can't book while it's revoked. - Call forwarding set up with your phone carrier so unanswered calls reach your agent number. ## 8. The AI agent - The agent is an AI. On every call it tells the caller it's an AI assistant for your business and that the call is recorded. - It quotes only the price ranges you've given us and tells callers that the final price is confirmed by you. - AI isn't perfect, and it can get things wrong: mishear an address, misunderstand a request, or miss a detail. Check the summary we send after every call. - We don't promise a number of calls, bookings or jobs. What you get out of it depends on your calls, your market and your follow-through. ## 9. Your website forms and consent If we connect the agent to a form on your website, so it calls back people who fill it in, you're responsible for getting their consent to be called. We give you standard consent wording to add to your form during setup to help you be compliant with privacy laws. ## 10. Recordings and data - To run the service we store call recordings, call summaries, and the details callers and form-fillers give (name, phone number, address, what they need), plus your calendar bookings. - We use this to run and improve your service, and for nothing else. We don't sell it. - Our providers process it on our behalf so we don't save that personal information ourselves. - After you cancel, ask us and we'll delete your data within 30 days, except for what we have to keep for tax and accounting. ## 11. Limits on liability If something goes wrong on our side, we'll fix it. To the extent the law allows, our total liability to you is capped at what you paid us in the 3 months before the problem. We aren't liable for lost jobs, lost profits or other indirect losses, including calls the agent misses or mishandles, or outages at our providers. ## 12. Changes to these terms If we change these terms, we'll email you at least 30 days before the change applies to you. If you don't agree, you can cancel before then. The 3-month minimum still applies if you're inside it. ## 13. Governing law These terms are governed by the laws of Alberta and the federal laws of Canada that apply there. ## 14. Contact Questions about any of this: [hello@ring-first.com](mailto:hello@ring-first.com). --- Contact: hello@ring-first.com